Content
3 modules
Rating
Instructor
Sophie Anderson
Released
30 Apr 2025
Price
Free
Description
The Oxford English Dictionary defines customers as “a person of a specified kind with whom one has to deal”. This may be someone who buys the goods or services that your organisation provides, but it may also be a Service User, a Stakeholder or a Patient (dependent on what your organisation does). This course covers customer expectations, loyal customers and how to handle complaints.
Objectives
-
To think about who your customers are and what expectations they have
-
To think about how you treat loyal customers
-
To learn how to handle complaints
Certificate
By completing/passing this course, you will attain the certificate Certificate of completion
Learning credits
CPD
0.2
1.
Satisfying Customer Requirements
{{ vm.helper.t('courses.scorm') }}
2.
Satisfying Customer Requirements
{{ vm.helper.t('reports.module') }}
3.
Feedback Survey
{{ vm.helper.t('courses.survey') }}
Currently no reviews submitted
Shopping Cart
Your cart is empty