Content
3 modules
Rating
Course length
17.15 mins
Instructor
Alexandra Brown-Adams
Released
06 Mar 2025
Price
Free
Description
For many people, challenging or difficult conversations is something that they try to avoid at all costs. This course will help you to stay in control of the situation, your emotions and the action you plan to take.
Objectives
- To understand what a difficult conversation is
- To understand why we find it difficult
- To learn how to prepare for a difficult conversation
- To learn how to decide what action to take
- To learn about the different ways of communicating and understand how to use them effectively
- To learn how to stay in control of a conversation
Certificate
By completing/passing this course, you will attain the certificate Certificate of completion
Learning credits
CPD
0.3
1.
Handling Difficult Conversations
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2.
Feedback survey
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3.
Additional Resources
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